Australian-Designed Knowledge Management

Knosys makes knowledge management simple.

Our software suite lets you manage your enterprise knowledge as a strategic asset and facilitate better collaboration, better decision making and better business outcomes.

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Solutions for

Financial Services Industry

Enhanced customer experience and increased productivity are top priorities to stay competitive in today’s digital environment. Based on changing customer demand and expectations, financial organisations are faced with the challenge to deliver consistent information, regardless of how customers choose to interact.

Knosys simplifies this by providing a single view for relevant customer information and business process required for fast resolution of queries. Knosys provides the same information to both your customer service staff and your customers, via digital channels such as a self-service portal, ensuring that your message is always consistent, regardless of how customers receive it.

Support for omni-channel communications
Lower average handle times
Reduce on-boarding and training times
Reduce call transfer rates

Increased sales
Personalised
Cloud-based, hybrid or on-premises

Solutions for

Legal and Policy Organisations

Legal organisations rely on fast access to accurate information. Research teams and Knowledge Managers are generally required to learn multiple systems and ensure information is accurate and consistent.

The Knosys Knowledge Management system is designed for the legal industry to improve productivity by making it simpler and faster to catalogue and find information such as precedence and 3rd party forms. Knosys will link to internal and external systems including popular online legal databases and make knowledge available to users via the central Knosys web interface. Knosys can be securely accessed by specified users with a mobile tablet, on the go.

Reduce search time
Mobility
Accurate, contextual information on demand

Personalised
Cloud-based, hybrid or on-premise

Solutions for

Telecommunications Sector

The telecommunications industry has one of the fastest rate of change across its products and offerings. Sales teams are often split into product categories but this severely impacts their ability to cross sell.

Process guidance tools linked with live data sources that contain product, services and competitor information, greatly enhance a sales team’s success. Following the step by step guide, sales teams will have access to accurate product information and the best possible path to close the sale.

Lower average handle times
Reduce on-boarding and training times
Reduce call-transfer rates

Increased sales
Personalised
Cloud-based, hybrid or on-premises

Solutions for

Public Sector and Government Agencies

Public Sector organisations face the challenge of decreasing budgets, more stringent information and records management regulations, higher customer service expectations and a digital transformation agenda.

The provision of digital and automated services helps organisations to provide a more consistent service at lower operational costs. Knosys was designed to fill the gap between siloed information management systems and a digital knowledge management portal that provides access to knowledge to the right area in the right format.

Support for omni-channel communications
Lower average handle times
Reduce on-boarding and training times
Reduce call-transfer rates

Reduce information management costs
Personalised
Cloud-based, hybrid or on-premises

Powerful features

Deliver better business outcomes

On the surface, Knosys is an intuitive and easy to use knowledge management system with central access to specific knowledge from across the enterprise. Under the hood, it's an enterprise content management system with specific capabilities for easily categorising information, creating business process workflows, content links and information relevance.

Knosys will enhance productivity and decrease operational costs in any enterprise that stores information in multiple silos, by reducing the complexity and time it takes for users to search for the right information

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Everyone's an expert with Knosys

Talk to us today about kick-starting your KM journey

How can you ensure information needs are met in a satisfactory way that empowers your users, reflects well on your company, and delivers value for your business?

Talk to us today about how Knosys can help deliver value from your next knowledge management initiative. Our team are happy to organise a face to face meeting, an online demonstration or to simply grab a coffee and understand how knowledge management matters to your business.

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